Genesys Cloud Developer

Your role In the role of consultant, you will play a pivotal role in driving functional excellence and business value using Genesys cloud. You will act as the Technical/functional SME, responsible for designing, configuring, testing, and supporting the Contact Centre Platform. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required · 7+ years of experience in consulting, configuration and integration across Genesys on-Prem/ cloud platform · Genesys Architect flows, WebRTC, and Voice/Digital in queue flows, · Genesys Cloud APIs, Genesys Cloud SDKs, call routing, Architect Voice and Digital flows development, · Outbound campaigns, GC Reporting, Onboarding new Genesys Org and initial configuration. · Knowledge in Java or Python is an advantage · Certification in Genesys Cloud CX: Developer/Professional Certification is an advantage. · Experience in leading and managing team of GC consultants Preferred · Soft Skills: o Excellent communication skills o Adaptability in client implementation environments o Eagerness to learn and apply new technologies for application improvement. Responsibilities · Requirement gathering, estimation and work planning. · Genesys cloud call flow design, development, integration testing and deployment. · Participate in creating an implementation plan as per the project level quality plan and work on go live activities. · Respond to production issues, arrive at a solution with inputs from the stakeholders. · Build repository of knowledge for higher efficiency and effectiveness. · Leading offshore and onsite teams. Staff Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: · High analytical skills · A high degree of initiative and flexibility ·