Medallia Consultant Customer Experience & CRM - 17259

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for a Medallia Platform Expert What You Will Work On Manage and maintain the Medallia platform for customer feedback and surveys Optimize platform performance and ensure high availability Develop and implement new features and enhancements Analyze customer feedback data to improve insights and reporting Collaborate with CRM and Customer Experience teams Support continuous improvement of customer feedback processes Ensure best practices in platform usage and configuration What You Bring / Required Qualifications Minimum 5 years of relevant experience Hands-on experience working with the Medallia platform Medallia Admin Certification (mandatory) Medallia Product Certification (mandatory) Strong understanding of customer experience and CRM systems Experience managing and enhancing feedback platforms Ability to analyze and translate customer data into insights