General Manager - Aftermarket Publications

At Komatsu Forest, innovation, collaboration, and responsibility are at the core of everything we do. We develop technologies and solutions that make a real difference—for our customers, our business, and society at large. With us, you will be part of a global environment where diverse perspectives are valued and people are given the opportunity to grow. Are you looking for a key role in an international organization where aftermarket and service are critical to customer satisfaction and business success? This is your opportunity to lead a function that has a direct impact on our machines in operation—and on the experience of our customers worldwide. Your mission As General Manager for Aftermarket Publications at CSB, Customer Service Business, you will lead a function that supports our service organization and customers by delivering accurate, clear, and user-friendly technical documentation & information. The department is responsible for: Operator and service manuals Spare parts preparation Spare parts catalogs and exploded views Maintenance and troubleshooting information Systems supporting technical documentation & information You play a key role in the product lifecycle after delivery, contributing to improved uptime, efficient service, and an enhanced customer experience. The role includes full budget and people responsibility, as well as close collaboration with functions such as R&D, Production, Service/Aftermarket, and Quality. You report to VP for Customer Service Business and you are a part of the CSB management team, contributing to the strategic direction and development of the business. Your main responsibilities: Lead, coach, and develop the team and the department Ensure high quality and usability of technical documentation & information Drive continuous improvement and development of processes and tools Manage budget, forecasting, and resource planning Contribute to the development of the aftermarket offering Ensure documentat