Partner Coordinator

Bygghemma Nordic, part of BHG Group, is one of the Nordics’ leading e-commerce players in building, home, and garden products. With Bygghemma.se as one of our core platforms, we bring together an extensive digital assortment, inspiring showrooms, and a comprehensive service offering – creating a seamless customer experience across channels. Our ambition is to make home improvement easier, smarter, and more accessible for customers across the Nordics. Do you want to work in a business-critical role where logistics, partnerships, and performance optimization come together? Are you motivated by driving improvements and creating operational impact in a fast-growing e-commerce environment? Then the role of Partner Coordinator at Bygghemma Nordic could be for you. About the role As a Partner Coordinator, you will manage and optimize partner performance across product suppliers and field service operations. You will oversee partner claims, operational processes, and packaging optimization – ensuring partners meet performance standards while contributing to overall profitability and growth. You will collaborate closely with internal stakeholders and external partners to strengthen delivery performance, integration quality, and operational efficiency. Key responsibilities Optimize partner performance metrics Maintain integration standards and monitor supplier KPIs Drive operational improvements and implement new performance standards Manage partner and product claims Ensure SLA compliance across partners Support profitability through cost and process optimization Example tasks Optimize shipment flows and cost efficiency processes Manage invoicing of partner claims and return charges Monitor supplier performance through KPI tracking Handle product and SLA claims toward suppliers Ensure fast resolution and accountability in partner-related issues Who you are You are analytical, structured, and solution-oriented, with a strong interest in logistics, supp