RSC Fulfilment Specialist, Lund

At Axis Communications, we are passionate about delivering solutions for a smarter and safer world! Supporting our customers throughout the entire product lifecycle is at the core of what we do, and we take our customer service seriously. A vital part of this commitment is a highly functioning Reverse Supply Chain. We are now looking for a new Reverse Supply Chain Fulfilment Specialist to join our Reverse Logistics and Supply team at our headquarters in Lund. Come and help us ensure world-class operations and an outstanding customer experience! Who is your future team? You will be part of a dedicated team, working with our global network of 17 RMA partners (Return Material Authorization) and the Supply of products and spare parts. Our mission is to manage customer returns to RMA partners for repair, as well as returns to vendors. We work closely together within the team and cross-functionally across the entire Axis supply chain to optimize product availability at the right time and place. Our goal? Ensuring quick, top-quality service for our customers! What you will do as a Reverse Supply Chain Fulfilment Specialist? In this role, you will play a vital part in executing Axis' service offerings. Together with your colleagues, you will ensure the outstanding setup and execution of the reverse supply chain within a complex and dynamic environment. You will hold the overall responsibility for securing and following up on the service quality of our RMA partners within a specific region. Key responsibilities include: Partner Management: Take ownership of RMA partners, including tracking partner performance, cost follow up, following up on cases, and driving root-cause analysis to ensure continuous development. Cross-Functional Collaboration: Build a broad network and work closely with both internal and external interfaces, acting as a key interface to Axis Technical Support regarding RMA cases. Process Optimization: Develop, drive, and implement improvement activities r