Genesys Developer

Role Overview We are looking for a highly skilled and hands-on Genesys Cloud Developer / Technical Engineer to join our internal development team. In this role, you will contribute directly to the design, development, configuration, and continuous improvement of our future cloud-based Genesys platform and the ecosystem of connected systems within the Contact Centre domain. You will work closely with architects, developers, product owners, and operational teams to build scalable, secure, and modern customer interaction solutions. This position requires strong technical expertise, a proactive mindset, and the ability to work in a fast-paced, collaborative environment. Key Responsibilities Participate as a core member of the internal development team, contributing to the evolution of our cloud-based Contact Centre platform. Perform hands-on development, configuration, and customization within Genesys Cloud, ensuring high-quality and maintainable solutions. Build, enhance, and maintain integrations between Genesys Cloud and various internal/external systems using APIs, microservices, and automation frameworks. Develop features and flows within Genesys Cloud Architect, including IVR logic, routing strategies, data actions, and event-driven workflows. Collaborate with cross-functional teams to translate business requirements into technical solutions aligned with best practices. Support continuous improvement initiatives, including automation, monitoring, and optimization of platform performance. Contribute to the modernization of legacy contact centre components and assist in cloud migration activities. Ensure adherence to security, compliance, and operational standards across all development and configuration work. Troubleshoot complex issues across the Genesys Cloud environment and connected systems, providing root-cause analysis and long-term fixes. Participate in Agile ceremonies, sprint planning, and technical discussions, bringing forward ideas and improvements.