Senior AI & Automation Engineer (Team) - 19795/19794

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Role Summary An experienced Senior AI & Automation Engineer is needed to help transform End User Services into an AI-native, zero-touch operating model. The assignment focuses on designing and delivering intelligent self-service capabilities, AI agents, and automated workplace solutions across Microsoft 365, Intune, Entra ID, Citrix, and ServiceNow. You will own the workplace AI and automation backlog and its delivery, reducing repetitive Service Desk activities through Copilot Studio agents, self-service workflows, and closed-loop automation. The solutions will support incident handling, access management, software delivery, onboarding and offboarding, device lifecycle management, endpoint provisioning, configuration, and proactive remediation. Key Responsibilities Own and deliver the workplace AI and automation backlog, from proof of concept through secure, supportable production implementation. Design and develop AI-assisted ticket handling, troubleshooting, knowledge search, and autonomous workflows with risk-based approvals and human controls. Build intelligent self-service solutions, Copilot Studio agents, and closed-loop automation to reduce manual Service Desk work. Develop GenAI and agent-based solutions using LLMs/SLMs, RAG, Agentic RAG, tool calling, MCP/A2A, and LLMOps/GenAIOps practices. Integrate enterprise workplace platforms through APIs, orchestration, infrastructure as code, scripting, and CI/CD pipelines. Automate workflows involving incidents, identity and access, endpoint provisioning, software, onboarding/offboarding, configuration, and remediation. Implement DEX, AIOps, and observabilit